Privacy Policy

Information We Collect

• Contact details you submit, such as name, company, email, phone number, WhatsApp or other preferred contact method.
• RFQ details, including bearing model, drawings, dimensions, photos, application notes, quantity, delivery timing, destination, and document requirements.
• Messages sent through forms, email, phone, or linked communication channels when you request technical or commercial support.
• Basic website data, such as page visits, browser information, approximate location, referral source, and security logs.

How We Use Information

• To review cross roller bearing models, drawings, replacement routes, custom requests, applications, and RFQ evidence.
• To respond to quotations, technical questions, quality document requests, shipping questions, and after-sales support topics.
• To improve website routing, product information, RFQ forms, and customer support workflows.
• To protect the website, prevent misuse, keep records, and meet business, tax, export, or compliance requirements where applicable.

Technical Files and RFQ Materials

• Drawings, photos, model lists, BOM files, and application notes are used only to evaluate the request and prepare a response.
• Do not submit trade secrets or confidential project files unless you are authorized to share them for supplier review.
• If a non-disclosure agreement is required before reviewing sensitive drawings, contact us before sending the file package.

Sharing and Service Providers

• Information may be shared with TFL Bearing staff, production partners, inspection staff, logistics contacts, or document support teams when needed for your request.
• Website hosting, analytics, email, form processing, and security providers may process limited data for operating this site.
• We do not sell RFQ contact lists or technical drawings as marketing data.

Cookies and Website Tools

• The website may use cookies or similar tools for security, performance, analytics, form handling, and user experience.
• You can manage cookies through your browser settings, but some site functions may not work normally if required cookies are blocked.

Data Retention and Your Choices

• RFQ and business records may be retained as needed for quote history, order support, quality records, compliance, and customer service.
• You may request access, correction, or deletion of personal information where applicable law allows.
• Some records may need to be retained when required for legal, accounting, export, warranty, or dispute-resolution purposes.

Contact Us

For privacy questions, contact Cross Roller Bearing Hub at [email protected] or by phone at +86 158 0663 1151.